Marketplace Policies

These policies apply to purchases made through CouchFlippr storefronts and form part of our Terms of Service. Items are sold by independent sellers; CouchFlippr facilitates payment and may help mediate problems.

Condition and disclosures

Every item is pre-owned and listed with its described condition, dimensions, and any known damage, stains, or wear. Listing photos may include AI-enhanced lighting or a styled in-room preview; these are labeled and are illustrative only. The item you receive is the used good described in the listing, not a new product. Please read the full description and condition notes before buying.

Returns and refunds

Because items are second-hand and sold as is, all sales are generally final once an item is delivered and accepted. Inspect your item carefully on delivery before accepting it.

You may be entitled to a refund or replacement in these cases:

• Item not delivered within the agreed window and the seller cannot arrange delivery; or
• Item materially not as described — it differs significantly from the listing’s description, condition, or disclosed damage in a way that was not apparent and was not disclosed.

To request a remedy, contact us at support@couchflippr.com within 3 days of delivery (or of the missed delivery window) with your order number and photos. We will review the report with the seller and, where the claim is valid, arrange a refund, partial refund, or replacement. Ordinary signs of use consistent with the disclosed condition are not grounds for a refund.

Cancellations

You may request to cancel an order before it has been dispatched or delivered by contacting support@couchflippr.com. Once an item is out for delivery or delivered, cancellation is no longer guaranteed and the returns rules above apply. Delivery and add-on service fees for work already performed may be non-refundable.

Delivery

Delivery is local and arranged per order. Fees depend on distance and access (for example, stairs or elevator) and are shown at checkout. You may provide preferred delivery windows at checkout, and the seller may contact you to confirm timing and access. Risk of loss passes to you on delivery. Make sure the item fits through doorways, hallways, and stairwells before ordering.

Optional services

Some storefronts offer add-ons such as old-sofa removal or cleaning. These are optional, priced at checkout, and subject to availability in your area. Fees for services already performed are non-refundable.

Payments and disputes

Payments are processed securely by Stripe. If you believe you were charged in error or have a problem we have not resolved, contact support@couchflippr.com first so we can help. You may also have the right to dispute a charge through your card issuer; we ask that you contact us before initiating a chargeback so we can try to resolve it directly.

Prohibited items and safety

Sellers may not list stolen, recalled, counterfeit, or hazardous items, and must comply with applicable product-safety and labeling laws. If you have a safety concern about an item or a listing, report it to support@couchflippr.com.

Contact

Questions about these policies: support@couchflippr.com. See also our Terms of Service and Privacy Policy.